Lead User/Market Researcher – Remote

Impact product design for an array of clients!

Our Client, a leading global communications consultant who helps companies craft their messaging and brand identity is looking for a Lead Researcher to conduct user and market research studies for a variety of clients.

Responsibilities:

• As a key member, lead all aspects of research studies, such as usability testing, iterative testing, workflow research, persona research, IDIs, customer journey maps, JTBD, ethnography, in-store research, survey research, and more
• Exceed client expectations by delivering high-quality deliverables on time and on budget
• Contribute to department innovation and growth

Qualifications:

• 5+ years of leading and conducting client-side or agency research engagements
• Bachelor’s degree in the area of Market Research, User Research, User Experience, HCI, Psychology, or similar; Master’s degree preferred
• Extensive knowledge of research, UX, and CX methodologies, and approaches
• Advanced ability to interface directly with clients and present research results
• High-level client interaction, facilitation, and reporting skills
• Prior experience with eye-tracking or other neuroscience techniques a plus
• Demonstrated experience with in-store research, ethnography, in-lab research, marketing/communications research (direct mail, email, billboard, etc.), competitor and quantitative research a plus