Director of Digital Agency Operations

DIRECTOR OF DIGITAL AGENCY OPERATIONS

Our client is one of the fastest-growing Amazon marketing agencies, with over 300 team members remotely distributed across more than 12 countries. To support their rapid scaling and increasing team size and complexity, they are seeking a talented and experienced Operations leader to own everything related to client service delivery. If you are an overachiever looking for a huge and rewarding challenge and are dedicated to success, this role is for you.

MUST HAVE

• Proven success in being part of building something substantial (company, team), ideally within digital marketing, e-commerce or tech startup environments
• Executive-level experience building and leading large teams
• Experience with companies of different sizes and stages of growth
• Extreme drive and sense of ownership
• ‘Full stack’ knowledge and expertise of Operations
• 6+ years of experience
• Able to work U.S. EST hours
• Able to work fully-remote

RESPONSIBILITIES

• Own client services delivery and satisfaction
• Oversee the planning and execution of all projects
• Develop and maintain operational systems and processes that drive efficient and effective day-to-day operations
• Oversee Account and Project Management, Creative, and other divisions and teams
• Develop and implement leadership development programs
• Support fiscal responsibility and company profitability
• Recommend improved measures for performance optimization
• Resolve conflicts
• Oversee compliance with regulations and other standards
• Contribute to organizational strategy
• Be a key member of the Leadership Team
   

NICE TO HAVE

• Advanced degree in Business Management
• PMP or other relevant certifications
• Advanced experience with digital marketing and e-commerce

COMPENSATION

• The annual salary range for this opportunity in the U.S. is $150,000 to $165,000