Senior Mixed Methods UX Researcher – Contract

Our client, a global tech giant, is looking for a Senior Mixed Methods UX researcher for a 6-month or longer contract to support a new procurement platform, and focus on foundational and evaluative research. 

Job Responsibilities:

• Conduct large-scale surveys
• Partner with other UX teammates: Core UX research team, UXDs, UXWs, and other UXRs. 
• Effectively communicate findings to stakeholders: XFN business SMEs, Product Managers, and Business and UX Leadership teammates. 
• Types of projects/initiatives (in order of priority): 
  • Measurement strategy and engagement with partners on measurement 
    • Set up and launch surveys to capture UX metrics (e.g. CSAT, HaTS, etc) 
    • Analyze all survey work and provide consumable readouts to stakeholders 
    • Develop an insights tracker to drive and show impactful user research 
    • Refresh the FW UX metrics dashboard 
  • Eval testing (doesn’t happen all the time but prob once a quarter) 
    • Conduct concepting, evaluative, usability, & A/B testing 
  • Persona development 
    • Launch large-scale survey work to focus on persona segmentation 

Job Qualifications:

• Bachelor’s degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, related field, or equivalent practical experience. Or a master’s degree in the formerly mentioned areas plus at least one year of relevant work experience. 
• Strong experience with mixed methods and quantitative survey analysis. 
• 5 years of experience in an applied research setting or similar.
• Passionate about testing and measurement, and comfortable with large-scale surveys. 
• Experience with research design utilizing various methods (e.g., usability studies, contextual inquiry, surveys (large and small scale), etc.). 
• Relevant product research experience, either in an end-to-end, usability, or generative setting. 
• Work comfortably in a regulated, ambiguous, and rapidly changing product development environment
• Experience setting up, synthesizing, and sharing out research insights. 
• Communicate effectively with different stakeholders and audiences in research.
• Establish a valid, reliable, & consistent method to collect user feedback (e.g., CSAT) across Finance Works (via surveys, HaTS, etc.) so feedback is easy to understand and translate into actions/next steps. 
• An experienced mixed-methods analyst, with a preference for quantitative UX methodologies.

A plus:

• Experience with inferential statistics (e.g., t-test, ANOVA, regression, etc.) and analysis tools for large datasets (e.g., R experience strongly preferred). 
• Experience in one or more of the following areas: survey panels, longitudinal research, database management, experiment design, predictive modeling text analytics. 
• Experience creating a UX measurement baseline &/or program.